Refund Policy
Refund Policy
Overview
At OnlyShapewear.com, we are committed to ensuring the satisfaction of our customers with high-quality products. Due to the intimate nature of our shapewear and underwear products, we maintain a strict no-return policy to uphold hygiene standards and protect the health of our customers. However, we understand that exceptions such as receiving defective or damaged products may occur. Below are the details of how we handle such situations.
Defective or Damaged Products
If you receive a product from us that is defective or damaged during shipping, we're here to help. Please contact our customer service team at support@OnlyShapewear.com with detailed images of the defective or damaged product within 7 days of receiving your order. Upon review, we will either send out a replacement order at no additional cost or issue you a full refund, depending on your preference.
Items Lost in Transit
We value your trust in our service and strive to ensure timely delivery of all orders. While most orders are delivered within the estimated timeframe, unforeseen delays due to customs inspections or other external factors may occur. If your order's shipping time exceeds our stated timeframe by 10 business days, please reach out to us. In such cases, we are prepared to dispatch a replacement order or provide a full refund as per your choice.
No Returns for Refunds
Due to the personal nature of our products, we cannot accept returns for refunds except in the cases mentioned above. This policy is integral to our commitment to hygiene and customer safety. We appreciate your understanding that this policy allows us to maintain the highest standards of product quality and hygiene, enabling us to continue offering free worldwide shipping on all orders.
Lost or Stolen Packages
OnlyShapewear.com is not liable for packages that are lost or stolen after being confirmed delivered to the address provided for an order. In the unfortunate event that your package is lost or stolen, we will provide all necessary delivery confirmation details, including the delivery address, date of delivery, tracking information, and shipping carrier details, to assist you in your investigation with the local carrier.
Contacting Us
Your satisfaction is paramount to us. If you have any questions or concerns regarding your order, our Refund Policy, or require assistance with a defective or damaged product, please don't hesitate to contact us at support@OnlyShapewear.com. Our dedicated customer service team is here to support you every step of the way.